TripodLink Global Solutions Co. (“TripodLink”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012.

This Privacy Notice explains how we collect, use, store, share, and protect personal information obtained through our website, products, services, support channels, and business operations.

1. INFORMATION WE COLLECT

   We may collect the following personal information:

   • Full Name
   • Company Name
   • Position or Job Title
   • Email Address
   • Mobile Number
   • Telephone Number
   • Billing Information
   • Customer Support Information
   • Information voluntarily submitted through inquiries, demonstrations, support requests, or service engagements

   For clients using our Laboratory Information System (LIS), personal information may also be processed as necessary for implementation, support, maintenance, and contractual services.

2. PURPOSE OF PROCESSING

   Personal information may be processed for the following purposes:

   • Responding to inquiries and requests
   • Providing product demonstrations and quotations
   • Contract administration
   • Customer onboarding and implementation
   • Technical support and maintenance
   • Billing and collection activities
   • Regulatory and legal compliance
   • Security monitoring and incident management
   • Improvement of products and services.
   
   
3. SHARING OF INFORMATION

   TripodLink may share information with:

   • Authorized employees and representatives
   • Service providers and contractors engaged by TripodLink
   • Government agencies when legally required
   • Auditors, consultants, and professional advisers under confidentiality obligations

   TripodLink does not sell personal information to third parties.

4. RETENTION OF INFORMATION

   Personal information shall be retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce contractual agreements.

5. SECURITY MEASURES

   TripodLink implements appropriate organizational, physical, and technical security measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

6. DATA SUBJECT RIGHTS

   You may exercise your rights under the Data Privacy Act, including:

   • Right to be informed
   • Right to access
   • Right to object
   • Right to rectification
   • Right to erasure or blocking
   • Right to data portability
   • Right to damages
   
   
7. CONTACT INFORMATION

   For privacy-related concerns, requests, or inquiries, you may contact:

   
   Data Protection Officer
   TripodLink Global Solutions Co.
   Email: dpo@tripodlink.com.ph